Taking everything into account are we ready? Are we accepting to this wide spread integration of Artificial Intelligence (AI) into our everyday life? The significant resources being dedicated to the development of AI and the computing power needed to bring this all to life would make one wonder.
AI already creeps into our everyday lives. We see it and sometimes do not even know we are interacting with an AI program. It is like walking through the garden of good and evil. It truly is getting harder and harder to see which is which.
We are bombarded daily with the sales pitches and we may not appreciate that we were targeted in that pitch. Statistically AI sales note a significant enough uptick in successful sales to warrant the employ of the technology. Everything you look at on the web, or when you browse, or buy online, that data is included in the universe of data which will form a profile for use by someone. This data is crunched, analyzed and cataloged. Your information on the list is sold to someone somewhere and some day an advertisement magically appears before your eyes. It sometimes seems eerie when this happens, but you have been targeted.
All is not bad however and it can be very good.
If you make a call to a company for some service chances are you get an automated greeting. Always we have to listen to all the options, as they may have recently changed, and so we are told. From here the interface with AI has noticeably began. It is more likely today that you will ultimately be put in touch with a human if you bear with the system. Or are you? AI has become much more sophisticated in word recognition and speech simulation so it is become harder to know the difference.
An interesting piece of knowledge is how we react to the fact we are dealing with a chatbot. An interesting article in Forbes brings up the changes in our reaction and purchases when we know we are dealing with AI chatbot. We act differently if we think we are interacting with a human and less likely to make a purchase if we know it’s a chatbot. It certainly supports the need by firms to hid their use in their AI services.
AI is at its best with larger data bases and they shine with being able to crunch through them rapidly. Without a quick match the computed solution becomes questionable. Human judgement rises to the task in this circumstance. As illustrated in an article written by Henry Kressel in Asia Times. AI fails when the data base is too small and that is where we humans shine.
So why then do we not trust the AI Chatbots when we encounter it on the phone or online? This is a question social scientists no doubt will be asked by programmers. AI usage in a commercial world is changing, but we may never see a purely AI voice to interact with. Adaption will come and we will be better served for it.
